FAQ

Frequently Asked Questions

Who are you?

  • An Independent Watch Studio based in North Carolina—not a "microbrand"
  • Founded by Tim, a retired marketing exec who walked into a watch shop at 60 just to learn how the machines worked
  • Self-funded and independent—no crowdfunding, no VC money, just skin in the game
  • Currently the fastest-growing online timepiece retailer in the USA
  • Our watches are ticking on all 7 continents—including Antarctica and Everest Basecamp

What do you do?

  • We deliver $1,000+ specs in the $250–$500 range—we call it King of Affordable Performance™
  • We choose the movement for the mission: High-Beat (28,800 bph) for premium sweep; Seiko/Miyota workhorses for real-world endurance
  • We design sharp, intentional timepieces that look as good with a suit as they do on a mountain
  • 66% of Monterey owners are buying their first mechanical watch—we're the gateway

What Do You Stand For?

  • No snobbery, no gatekeeping—if you're good, we're good
  • Inclusive, wise, and non-political—we welcome everyone to the Studio
  • We love our customers more than our brand
  • The Turkey Promise: service so personal you'd consider inviting us to Thanksgiving dinner
  • Moving you from "buying a product" to "joining a Studio"

How Do You Do It?

  • North Carolina design, global manufacturing—designed in NC with precision and care
  • When demand outgrew our production capability in 2024, we partnered with high-tech manufacturing partners overseas
  • We use the same production partners that many $2,000+ independent brands use
  • Independent and self-funded—we answer to our customers, not investors
  • Rigorous quality control: premium materials like 316L stainless steel and sapphire crystals
  • Direct-to-consumer model for unbeatable value
  • Trusted fulfillment partners for reliable, secure delivery
  • Personal, responsive support at every step

What Should I Expect?

  • Fast, secure shipping with full tracking
  • Watches carefully packaged to arrive in perfect condition
  • Responsive customer support—we're here for you
  • Detailed specs and honest product information
  • A community of watch enthusiasts who started right where you are

How to Contact Us

  • Email: charlotte@montereywatches.com
  • Text for faster response: 703-200-1474
  • Response time: Within 24-48 hours
  • Available Monday-Friday, 9 AM - 5 PM EST

Returns & Refunds?

Contact Information?

Reach out to Charlie!

Attn: Charlotte Krauss

Monterey Watch Co. | 191 Jordan Rd. | Swannanoa, NC 28778

charlotte@montereywatches.com