FAQ
Frequently Asked Questions
Who are you?
- An Independent Watch Studio based in North Carolina—not a "microbrand"
- Founded by Tim, a retired marketing exec who walked into a watch shop at 60 just to learn how the machines worked
- Self-funded and independent—no crowdfunding, no VC money, just skin in the game
- Currently the fastest-growing online timepiece retailer in the USA
- Our watches are ticking on all 7 continents—including Antarctica and Everest Basecamp
What do you do?
- We deliver $1,000+ specs in the $250–$500 range—we call it King of Affordable Performance™
- We choose the movement for the mission: High-Beat (28,800 bph) for premium sweep; Seiko/Miyota workhorses for real-world endurance
- We design sharp, intentional timepieces that look as good with a suit as they do on a mountain
- 66% of Monterey owners are buying their first mechanical watch—we're the gateway
What Do You Stand For?
- No snobbery, no gatekeeping—if you're good, we're good
- Inclusive, wise, and non-political—we welcome everyone to the Studio
- We love our customers more than our brand
- The Turkey Promise: service so personal you'd consider inviting us to Thanksgiving dinner
- Moving you from "buying a product" to "joining a Studio"
How Do You Do It?
- North Carolina design, global manufacturing—designed in NC with precision and care
- When demand outgrew our production capability in 2024, we partnered with high-tech manufacturing partners overseas
- We use the same production partners that many $2,000+ independent brands use
- Independent and self-funded—we answer to our customers, not investors
- Rigorous quality control: premium materials like 316L stainless steel and sapphire crystals
- Direct-to-consumer model for unbeatable value
- Trusted fulfillment partners for reliable, secure delivery
- Personal, responsive support at every step
What Should I Expect?
- Fast, secure shipping with full tracking
- Watches carefully packaged to arrive in perfect condition
- Responsive customer support—we're here for you
- Detailed specs and honest product information
- A community of watch enthusiasts who started right where you are
How to Contact Us
- Email: charlotte@montereywatches.com
- Text for faster response: 703-200-1474
- Response time: Within 24-48 hours
- Available Monday-Friday, 9 AM - 5 PM EST
Returns & Refunds?
- View our complete Refund Policy
- Review our Shipping Policy
- Read our Terms of Service
Contact Information?
Reach out to Charlie!
Attn: Charlotte Krauss
Monterey Watch Co. | 191 Jordan Rd. | Swannanoa, NC 28778
charlotte@montereywatches.com